ACTIVE = these elements of the site are performing correctly.
PARTIALLY ACTIVE = these elements are performing acceptably but with some degration in functionality or responsiveness.
INACTIVE = these elements are not currently available
Please contact us immediately via the Helpdesk if you are experiencing difficulty with any part of the site.
Current Server Time:
- Editorial System: Personal Histories etc.: ACTIVE
- Databases: ACTIVE
- Site Search Box: ACTIVE
- Helpdesk: ACTIVE
- Donate: ACTIVE
- Guestbook: ACTIVE
NOTES: 24 December 2020 00:30 GMT: temporary loss of databases and Archive Report access. Caused by a very large demand on our servers from unknown sources. Service temporarily suspended by hosting provider.
NOTES: 19 December 2020 17:00 GMT: temporary loss of database and Archive Report access. Caused by a very large demand on our servers from unknown sources. Service temporarily suspended by hosting provider. Resolved by 19:50 GMT.
NOTES: 28 October 2019 12;00 GMT: New code installed to enhance responsiveness. A typical Archive Report (found in the Personal Histories menu) now displays in less than a second on 35Mb/sec DSL connection.
NOTES: 26 September 2019 10:00 GMT: Site was periodically unavailable for minutes, then performance tended to be erratic. Caused by hardware problems at our hosting service. System stabilized by 14:00 GMT
NOTES: 30 July 2019: Site Search was intermittently misbehaving. This was occurring across all browsers and on Mac and PC systems. The problem was that Search results appeared for a moment then disappeared, to be replaced by a small gray rectangle at the top of the window. The Search results were actually inside this rectangle and you could see them by using the vertical scroll control on the gray box. Obviously this was unsatisfactory. We found by experiment that using the Advanced Search option usually produced good results.
NOTES: 24 June 2019 09:00 GMT Site intermittently unavailable owing to server hardware issues at our hosting service in USA. Hosting service overwhelmed with service calls and thus we were unable to get any attention. Very frustrating as there was nothing we could do. Site seemed to stabilise by 13:00 GMT
NOTES: 02 June 2019: 15:00GMT Site Search now running. We informed FreeFind who provide this service to us and they resolved the problem.
NOTES: 02 June 2019: 12:00GMT Site Search is not running. We have informed FreeFind who provide this service to us. If we connect to a server outside UK via a VPN service then FreeFind is reachable and site search works perfectly. This is the only workaround we can think of till FreeFind resolves the problem.
NOTES: 09 April 2019: System down for short period whilst our hosting service fixed a problem with their hardware.
NOTES: 27 Feb 2019: Over the past 6 days we undertook a major overhaul of the way our stories are constructed on our hosting servers to maximise their responsiveness. This includes all our Personal Histories, Archive Reports and Obituaries. During this period none of this material was available. Apologies to those we inconvenienced. All our databases remained in service.
NOTES: 19 Feb 2019: following mandatory hardware upgrades at our hosting service, performance of our Editorial System (Personal Histories, Archive Reports, Obituaries etc.) was significantly enhanced to near-instantaneous response, but a small number of our databases had been negatively impacted, unfortunately, resulting in a slower response to search queries. However database response improved from 19 Feb 2019 onwards.
PAGES NOT FOUND: 404 ERRORS
From time to time, links included on our pages cease to work. Sometimes this is because the site we linked to has ceased to function, and sometimes the linked site changed the address of the page we have linked to, thereby causing our link to fail. Sometimes we made an error in the link address.
There is no automatic system to warn us of such broken links. We rely on the user reporting any to us, or on our finding them ourselves in the process of updating a page, or on reports produced by our periodic generation of an XML site-map using an external service.
If you find broken links, please do let us know by Raising a Ticket on the Helpdesk. Click the Broken Links link below:
Report a broken link by clicking the link and Raising a Ticket on the Helpdesk
VIDEOS FAILING TO PLAY
In the case of YouTube videos, we generally play these on our pages by pointing to the video on YouTube since this usually is faster that playing the same video from our own servers. A failed attempt to play a video is usually the result of the video having been removed from YouTube by the owner or by YouTube itself. In this case we have usually taken a copy of the video previously, and stored this on our servers as a backup for precisely this eventuality, and we can therefore usually restore the video by pointing to our own copy rather than the YouTube version.
If you find Videos that don't play please do let us know. Click the Broken Video link below and Raise a Ticket on the Helpdesk:
Report a Video not playing via ticket on Helpdesk